Frequently asked questions about Aramex

Only when a parcel requires investigation or enters the claims process should you contact us for assistance.

For general inquiries such as pickup issues, delays, delivery inquiries, address updates, or re-delivery arrangements, please directly contact Aramex customer service at 0800 327 8929. You can also find the customer service phone number for your area through this link: Aramex Courier Locator

Aramex Parcel Size Guidelines:

Maximum length: 2.4 meters
For parcels to rural areas, the maximum length is 1.5 meters
Maximum weight: 25kg

Aramex FAQ – Common Questions Answered

Q: What is Aramex’s delivery timeframe?
A: The standard delivery timeframe is:

Within the same island: 1–3 working days after pickup (add 1–2 working days for rural areas)
Inter-island: Around 3 working days

Q: Can I schedule a pickup from a different address?
A: Yes. Aramex offers free pickups from any non-rural address across New Zealand.

Q: What should I do if the dropdown menu doesn’t show my address?
A: Start typing the address manually — the system will match and suggest valid addresses as you type. Avoid copy-pasting full addresses, as formatting may cause issues. You can verify your address here:
🔗 NZ Post Address Finder

Q: How should I package my item?
A: You don’t need professional packing or a cardboard box, but the contents must be secure and not fall out during transit. Fragile items should be well-protected. Packages should be able to withstand a 1.2m drop.

Q: Who picks up the parcel? Can they help pack it?
A: Aramex couriers pick up only on working days. Please have your parcel ready in advance — couriers do not assist with packing, weighing, or labeling.

Q: Will the courier call before arriving?
A: Aramex couriers usually do not call. Please leave your parcel in a visible and safe spot, and include pickup instructions in the address notes.

Q: Do I need to print and attach the shipping label? Can I use a regular printer?
A: Yes, you must print and attach the shipping label. A standard A4 printer or thermal printer will work.
If you cannot print, you can handwrite the recipient’s info on the parcel and select NZPost Freight Forward service during checkout (for custom packaging only) — the courier will print and attach the label for you. Note: This service incurs an extra charge.

Q: Will the courier open my package during pickup?
A: No. Your privacy is respected — couriers will not open your package. However, you are fully responsible for the parcel’s contents.

Q: What if I’m not home during pickup?
A: Leave your parcel in a safe and visible location. The courier will collect it directly.
Make sure to include clear pickup instructions in your order.
Alternatively, you can drop off the parcel at an Aramex depot: Find your local depot

Q: How long after booking will pickup occur?
A: Pickups usually occur within 1–2 working days. Residential pickups may experience delays.
Note: Pickup times cannot be guaranteed due to operational variables. If your item isn’t collected within 1 business day, please call 0800 327 8929 to follow up.
You may also drop your parcel at an Aramex depot

🔸 Please note Aramex does not support booking a specific pickup time. Couriers collect items when passing through your area.