Frequently asked questions about Aramex

Only when a parcel requires investigation or enters the claims process should you contact us for assistance.

For general inquiries such as pickup issues, delays, delivery inquiries, address updates, or re-delivery arrangements, please directly contact Aramex customer service at 0800 327 8929. You can also find the customer service phone number for your area through this link: Aramex Courier Locator

Aramex Parcel Size Guidelines:

• Maximum length: 2.4 meters
• For parcels to rural areas, the maximum length is 1.5 meters
• Maximum weight: 25kg

Please refer to the following FAQ section on Aramex’s official website for more information:
Aramex FAQs