Frequently asked questions about NZPost
Q: What is the delivery target of NZPost?
A: NZPost’s indicating target is next working day on the same island. Rural delivery addresses will take an additional 2-3 working days.
Up to 3 working days cross island, or next working day at an extra charge.
Q: Can I book a pickup from a different location other than my address?
A: Yes. NZPost can pick up from any address in New Zealand.
Q: What should I do if the address I want is not in the drop-down list?
A: Please start entering the address, and as you type, if the system finds a suitable address, it will appear in the list. Copy-pasting an address directly may not be recognized due to incorrect formatting. You can verify addresses on the website: https://www.nzpost.co.nz/tools/address-postcode-finder.
Q: How should I pack my parcel?
A: You don't need to pack like a professional, you don't have to use cartons either, but you need to ensure that the items inside won't fall out during transportation. Please pack the fragile items properly. Please ensure that your package can withstand the external force generated by a free fall of 1.2m.
Q: Who will pick up my parcel? Will they help me pack the items?
A: The courier of NZPost picks up parcels only on working days. Please get the parcel ready before they arrive, they are not responsible for packing or weighing.
Q: Will the courier call me before coming?
A: Normally they don't. Please leave the parcel in a place where it is easy to be spotted.
Q: Do I have to print the courier label and attach it to the package?
A: You can print the label and attach it to the package; Or
You can write the delivery address on the parcel and choose the Freight Forward service (Only applicable for custom packaging）, the courier will help print the label. There will be additional fees for this service.
Q: Will you open the package for inspection on pick up?
A: The courier will not check the content for respecting your privacy, but you need to take the responsibility for any related problems.
Q: Do you pick up items on weekends and holidays?
A: NZPost only pick up items on weekdays.
Q: What if I'm not at home when the courier comes?
A: You can leave the package in a place where the courier can easily access it and leave instructions when booking; You can also drop off the package to any nearby post office.
Q: When will the courier pick up my parcel?
A: Our couriers pick up Monday – Friday (excluding public holidays). Your parcel will be collected on your local courier driver’s next visit to your area. We’ll aim to collect your parcel the same day for booking made before 12pm. Rural pickups may take up to an additional three business days. However, due to uncontrollable circumstances, the pick-up time cannot be guaranteed. If your package isn’t picked up within 2 working days, you can contact 0800 501 501, or you can drop off the package to any nearby post office.
*Please note that you cannot specify a pickup time.
Q: How to change the delivery address?
A: You can select “redirect my parcel” on the NZPost tracking page to change the delivery address.