Understanding NZPost Tracking Statuses – What Each One Means
2025-04-25
NZPost Tracking Statuses – What They Really Mean
When you ship a parcel with NZPost, the system generates a series of tracking updates throughout the delivery journey. While these updates are helpful, many people don’t fully understand what each one means—or what action (if any) they should take when they see a certain status.
At iShipping, we’ve helped thousands of Kiwi businesses streamline their shipping. Today, we’re walking you through a real-world tracking example that includes most common NZPost statuses, explained clearly and simply.
✅ Common NZPost Tracking Statuses Explained
▶️ Tracking number allocated to parcel
Meaning: A shipping label has been created, and a tracking number assigned to the parcel.
What to do: You can start tracking, but physical handling hasn’t begun yet.
▶️ Parcel pickup request received
Meaning: NZPost has received a request to collect the parcel from the sender’s address.
What to do: Ensure your parcel is packed and placed in the agreed pickup location.
▶️ Parcel pickup request received – 06:00am
Meaning: If the parcel wasn’t picked up the previous day, iShipping automatically resubmits the pickup request at 6:00am the following morning.
What to do: Confirm the parcel is still accessible for pickup.
▶️ Parcel pickup request allocated to driver
Meaning: A courier driver has accepted the job and will collect your parcel during their next round.
What to do: Be patient, pickup is imminent.
▶️ Pick-up Request is Cancelled – No parcel
Meaning: The courier came to collect the parcel but couldn’t find it.
What to do: Double-check placement, and contact iShipping to reschedule pickup.
▶️ Collected from sender
Meaning: The parcel has been successfully picked up and is on its way.
What to do: No further action needed.
▶️ Processed at depot
Meaning: The parcel has reached NZPost’s processing center (depot) and is being sorted.
What to do: Await the next tracking update.
▶️ With courier for delivery
Meaning: The courier has your parcel and is currently out for delivery.
What to do: Make sure someone is available to receive it.
▶️ Item on way to collection point
Meaning: The parcel is being transferred to a designated collection location like a local post shop.
What to do: Track closely and prepare ID for pickup.
▶️ Redirected
Meaning: The parcel’s destination address has been changed—either by the sender or recipient.
What to do: Confirm the new address if necessary.
▶️ Delivery attempted – collection required
Meaning: The courier attempted delivery, but no one was home. A card was left directing the recipient to collect it from a nearby location.
What to do: Visit the indicated post office with ID and the card to retrieve your parcel.
▶️ Ready to collect
Meaning: The parcel is now waiting for pickup at the designated collection point.
What to do: Head over as soon as possible to collect it.
How Many Statuses Can a Parcel Have?
Depending on how smoothly the shipping process goes, your parcel may go through 10 to 15 tracking updates. If rescheduling, redirection, or delivery issues occur, the number may increase. Being familiar with each tracking status gives you peace of mind and helps you respond quickly if something goes wrong.
Conclusion
Whether you’re sending one parcel or hundreds every week, understanding NZPost’s tracking statuses helps you stay informed and act fast when needed. If you’re looking for a smarter way to manage shipping for your business or personal needs, check out iShipping.co.nz — we offer discounted NZPost and Aramex rates, free courier bags, and smarter logistics tools tailored for Kiwi businesses.